Refund Policy

Every rod from BC Rods is made or restored by hand, and we want you to be happy with it. This page explains when we give refunds. It works together with our Terms and Conditions and Shipping Policy.

Ready-for-Sale Rods Bought Online

All sales of finished, ready-for-sale rods are final. We don't take returns or give refunds if you change your mind, so please read the photos and description carefully and ask us if you have questions before you buy.

There are a few exceptions, below.

Defective or Not as Described

If your rod is defective or is very different from how it was described, contact us within 7 days of pickup or drop-off. Tell us your name and what is wrong, and send clear photos. We'll look into it and decide whether to repair the rod, replace it, or refund you. Damage from misuse, overloading, accidents, or normal wear after hand-off isn't covered.

Full Refunds We Will Issue

• The rod is not available, for example it sold to someone else first or was listed by mistake.
• You were charged twice for the same rod.
• We can't complete the hand-off for reasons on our end.

Cancelling an Order

Because sales are final, contact us as soon as you can if you need to cancel an online rod purchase before pickup or drop-off. We look at requests case by case and decide at our discretion.

Custom Builds, Repairs, and Refurbishing

Payment terms depend on the type of work. Custom builds and refurbishing may need a deposit before we order materials or start work. Whether you can cancel or get a refund depends on how far along the work is, what materials we've already ordered, and what costs we've already taken on.

Deposits are generally non-refundable once materials are ordered, parts are reserved, or work has started. We review unusual situations case by case, and any refund or exception is at BC Rods' discretion.

How Refunds Are Paid

Approved refunds go back to your original payment method through Square. Your bank decides how long it takes to show up, often several business days.

Disputes and Chargebacks

If you have a problem with an order, please contact us before disputing the charge with your bank. We'd like to fix it directly, and that is usually faster.

Questions

Email us at abandab19023@yahoo.com. Questions about refunds, deposits, or cancellations are best asked before you confirm an order.